Business Communication MCQ Questions and Answers for Practice

1. Communication is a

1. three way process
2. one way process
3. two way process
4. four way process

2. The downward communication flow from

1. a superior to a superior
2. a subordinate to a superior
3. a subordinate to a subordinate
4. a superior to a subordinate

3. ........................... channel of communication called the grapevine

1. horizontal
2. formal
3. informal
4. vertical

4. Examples of oral communication is

1. telephone
2. letter
3. e-mail
4. fax

5. How to make audio-visual communication effective?

1. speak politely
2. the pictures are colourful
3. clearly written
4. silent

6. Written communication includes

1. film
2. reports & forms
3. interviews
4. speaking

7. Communication saves time in

1. oral communication
2. internal communication
3. interview
4. schedule

8. The most important part of the letter is

1. body of the letter
2. the heading
3. date
4. post script

9. Normal salutation in chairmans speech will be

1. Respected Sir
2. Ladies and Gentlemen
3. Dear Sir
4. Madame

10. Telephonic conversation is a

1. visual communication
2. verbal communication
3. non-verbal communication
4. written

11. The communication cycle, the process of re translation of signals into ideas is called

1. response
2. encoding
3. decoding
4. feedback

12. The inside address should be written

1. above the salutation
2. below the salutation
3. above the heading
4. above the date

13. Reports from the subordinates to the superiors take the form of

1. face-to-face communication
2. upward communication
3. downward communication
4. visual communication

14. Pictures, slides, films fall under

1. reporting
2. body languages
3. audio-visual communication
4. visual communication

15. Realizing the potential of the self is part of the

1. skill development
2. communication development
3. language development
4. personality development