Business Communication MCQ Questions and Answers for Practice

1. Communication is a

1. two way process
2. four way process
3. three way process
4. one way process

2. The downward communication flow from

1. a subordinate to a subordinate
2. a superior to a subordinate
3. a superior to a superior
4. a subordinate to a superior

3. ........................... channel of communication called the grapevine

1. informal
2. vertical
3. horizontal
4. formal

4. Examples of oral communication is

1. e-mail
2. fax
3. telephone
4. letter

5. How to make audio-visual communication effective?

1. clearly written
2. silent
3. speak politely
4. the pictures are colourful

6. Written communication includes

1. interviews
2. speaking
3. film
4. reports & forms

7. Communication saves time in

1. interview
2. schedule
3. oral communication
4. internal communication

8. The most important part of the letter is

1. date
2. post script
3. body of the letter
4. the heading

9. Normal salutation in chairmans speech will be

1. Dear Sir
2. Madame
3. Respected Sir
4. Ladies and Gentlemen

10. Telephonic conversation is a

1. non-verbal communication
2. written
3. visual communication
4. verbal communication

11. The communication cycle, the process of re translation of signals into ideas is called

1. decoding
2. feedback
3. response
4. encoding

12. The inside address should be written

1. above the heading
2. above the date
3. above the salutation
4. below the salutation

13. Reports from the subordinates to the superiors take the form of

1. downward communication
2. visual communication
3. face-to-face communication
4. upward communication

14. Pictures, slides, films fall under

1. audio-visual communication
2. visual communication
3. reporting
4. body languages

15. Realizing the potential of the self is part of the

1. language development
2. personality development
3. skill development
4. communication development