Business Communication Multiple Choice Questions and Answers for Practice

16. Salutation

1. comes in body of the letter
2. comes at the end of the letter
3. comes above inside address
4. begins at left hand margin of the letter

17. Messieurs

1. many
2. is a title like Doctor
3. a French term meaning gentlemen
4. used in singular

18. A memo is an example for

1. Written communication
2. lateral communication
3. internal communication
4. external communication

19. Gestures is an example for

1. written
2. speeches
3. body language
4. grammar

20. The term communis derived from .................... word

1. English
2. Chinese
3. Greek
4. Latin

21. Communication means ............................. information, feeling and thoughts, with others

1. all the above
2. conveying
3. to receive
4. exchange of

22. Grapevine communication is associated with ............................. communication

1. vertical
2. horizontal
3. formal
4. informal

23. Lateral communication is between

1. Among all
2. subordinate and superior
3. superior and subordinate
4. same cadre of personal

24. Posters fall under ......................... communication

1. spoken
2. written
3. oral
4. visual

25. Informal communication is otherwise known as ............................ communication

1. horizontal
2. visual
3. grapevine
4. lateral

26. Face-to-face communication is a

1. written
2. oral communication
3. visual communication
4. direct conversation

27. Physical Barriers to communication are

1. connotations
2. denotations
3. time and distance
4. interpretation of words

28. Audio-Visual communication is most suitable for mass .............................. and mass ............................

1. Publicity&policies
2. save & store
3. publicity & education
4. policies & political

29. ............................ communication is the most popular means of transmitting message

1. face-to-face
2. visual
3. written
4. oral

30. The inside address is typed ...............

1. last
2. right hand bottom
3. right hand side
4. left hand side